Privacy Policy

Refund & Exchange Policy

🟢 Fresh Meat Guarantee — Shop with Confidence

At MEATLY, we want you to enjoy the freshest beef and lamb every time.
If you experience any issue with your order, we provide fast and fair support.

🟢 1. Eligibility for Refund / Exchange

You may request a refund or exchange if:

• The product arrives spoiled, damaged, or leaking

• The wrong item or wrong weight was delivered

• The package is missing items

• The meat quality does not match our description

For hygiene reasons, we cannot accept returns for products that have been opened or partially used unless the quality issue is proven.

🟢 2. Time Limit

Please contact us within 10 minutes – 2 hours after receiving your order.
(Designed for fresh meat handling in Singapore to ensure accuracy and safety.)

🟢 3. How to Request

Simply prepare:

• Your order number

• A photo/video of the issue

• Your preferred pickup time (for exchanges)

We will respond immediately and arrange a replacement or refund.

🟢 4. Instant Refund Option

Get your refund in just 10 minutes!
Enter your order number and choose your pickup time — we’ll handle the rest.

🟢 5. Replacement Process

If an exchange is required, we will:

• Pick up the affected item at your selected time

• Deliver a fresh replacement at no extra cost

🟢 6. No Hassle Policy

We aim to make every order worry-free.
If we confirm the issue, you get a refund or replacement — guaranteed.

🟢 Help

Give us a shout if you have any other questions or concerns.

Brand: MEATLY
Email: tanszelao@yahoo.com
Phone: +65 8186 0118