Refund & Exchange Policy

At MEATLY, your satisfaction and food safety are our top priorities.
Every pack of beef and lamb is handled with strict cold-chain standards, and we’re here to help if anything goes wrong.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The product arrives spoiled, damaged, or leaking

• You receive the wrong item or wrong weight

• Items are missing from your order

• The meat quality does not match our product description

❗ For hygiene and safety reasons, returns are not accepted for items that have been opened or partially used unless the quality issue is verified by our team.

2. Time Limit

Please contact us within 10 minutes – 2 hours after receiving your order.
This ensures accurate assessment of fresh meat products under Singapore cold-chain standards.

3. How to Request

Prepare the following:

• Your order number

• Photo or video showing the issue

• Your preferred pickup time (for exchange cases)

Our team will respond immediately to assist you.

4. Instant Refund Service

Use our 10-Minute Express Refund system for fast resolution.
Simply enter your order number and select a pickup time — we’ll handle the rest.

5. Replacement Process

If an exchange is required, we will:

• Pick up the affected item at your chosen time

• Deliver a fresh replacement at no additional cost

6. Worry-Free Guarantee

Once the issue is confirmed, you will receive a refund or replacement — guaranteed, with no hassle.

Need Help?

We’re here whenever you need us.

📧 Email: tanszelao@yahoo.com
📞 Phone: +65 8186 0118